A Web based solution that removes complexity by simplifying the maintenance workflow. With the ability to create and manage requests from any location this multi-site system reduces administration and improves communication between you and your client.
- Reduced administration by encouraging requestors to input their requests on-line.
- Automatic email alerts update your client as you process work without any extra effort
- Clear visibility to your requestor reduces time spent updating them
- Improved Visibility on unplanned work
- Improved Reporting Capability by capturing requests in a consistent way
- Improved response to requests and reported downtime.
- Improved information quality with key information captured during fault resolution.
- Create & Manage Work on-line
- Assign Work on-line with automatic email and text alerts
- Close Off Work on-line including logging time taken, spares used and reason for defect
- Root Cause Analysis during Close Out
- Downtime Analysis
Key Factors for Success
- A Consistent Approach to dealing with Work Requests
- Requires IE 5.0 or above