Facilities Management

Facilities management (FM) is people management with buildings. Managing and processing requests and ensuring that essential maintenance is carried out are typical problems. Ensuring that contractor work is scheduled and that contractors have access to the site also needs to be considered. Office moves, room bookings and room set-up, air conditioning maintenance and scheduling essential alarm checks all need to be managed often by only one person and one a budget.

The PEMAC FM system allows you to control FM by scheduling key activities and at the same time managing your resources both internal and external.
The system allows you to create a complete asset register, manage ad hoc requests from staff or customers and monitor Service Level Agreements (SLA?s) with contractors and suppliers. Of course a full management reporting suite allows you to report on them all from the one location.

The Web helpdesk system allows requestors to create a request or ticket on line, specifying the location of the fault and indeed what the details are in a controlled way. A workflow tool allows you to define mandatory questions and while you process the request and automatic email alert system updates the client. This improved transparency and traceability reduces your administrative overhead while also allowing you to monitor costs and report on performance measures like response time.

Features:

• A simple Graphical Interface highlights work waiting to be done.
• Asset Register
• Routine Maintenance
• History Module
• SLA Management
• Web Helpdesk System
• Room Booking
• Contractor Management
• Reporting Suite